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About.

Ten years across luxury retail, hospitality sales, cultural events, and brand-building — not because the plan was always clear, but because I followed what was worth my full attention. What I found is that the same things kept mattering: the quality of the relationship, the precision of the process, and whether what I was building would still mean something in five years.

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in the traditional sense.

This isn't a portfolio

None of it was linear. Most of it was worth it.

ummary. 

A hospitality sales and client relations professional with 10+ years across luxury boutique properties, heritage venues, and premium 5-star hotels in Indonesia. Specialised in B2B corporate sales, government and diplomatic accounts, onsite catering, and full-cycle event management.
 

Career has moved consistently upward — from luxury retail excellence at John Hardy Bali, to Sales and Events at House of Tugu Jakarta, to Client Relationship Associate at Wisma Habibie Ainun (the former Presidential Residence of Indonesia's 3rd President), to Sales Manager Events at The Dharmawangsa Jakarta.
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At Wisma Habibie Ainun, beyond managing and closing corporate events, I had the honor together with the team of hosting a Press Convergence with Gustra Adnyana of Ubud Writers & Readers Festival, welcoming Ketum Jeffry Yunus of Perkumpulan Pecinta Pariwisata Indonesia (P3I), and receiving a visit from Qantas Airways & Cathay Pacific Airways — both of whom had followed me personally from my previous role at House of Tugu Jakarta. That loyalty is not accidental. It reflects a consistent approach: I don't just manage accounts, I build relationships that outlast the property I'm at.
 

Known for creating B2B pipelines from scratch, identifying gaps in existing systems, and delivering experiences that bring clients back — regardless of where I go next. A founder at heart, a nature lover, and someone who believes the best professional relationships feel like genuine friendships.​​​​​​​​​​​​​​​​​​

Highlights

  • Product Knowledge

  • Persuasive Communicator

  • Efficient Order Processing

  • Problem-Solver

  • Positivism & Tolerance

  • Goal-Oriented

  • Service-Minded

  • Visual merchandising

Personality Type

Enneagram 5w4 (Iconoclastic)

2026 | Updated 

Commander (ENTJ-A)

2026 | Updated 

Protagonist (ENFJ-A)

2021 | Past

Working 

Experience 

& 

Project

Agustus 2025 — November 2025

Wisma Habibie Ainun

"Short-term engagement at a prestigious historic venue; delivered 3 events across banking and corporate medical sectors"

(Former Presidential Residence — H.E. President B.J. Habibie)  ·

Clients Relations Associate

Wisma Habibie Ainun is a prestigious historic residence — the former home of Indonesia's 3rd President — operating as an exclusive intimate venue for private dinners, weddings, and corporate events in a uniquely cultural setting.​

Events Delivered

  • Corporate Medical Sector — Dinner Event  ·  22 pax  ·  Paid ✓  ·  Return: Yes

  • Banking Sector — Half Day BOD Gathering & Lunch  ·  40 pax  ·  Paid ✓  ·  Return: Yes

  • Banking Sector — Half Day Gathering & Lunch  ·  70 pax  ·  Paid ✓  ·  Return: Yes

Key Relathionship & Notable Client Hosting

  • Gustra Adnyana — Chairman, Ubud Writers & Readers Festival (Bali)  ·  Hosted with the team for the Press Convergence event at Wisma Habibie Ainun. Coordinated directly with Him from an established personal relationship, reflecting cross-industry network reach beyond the hospitality sector.

  • Ketum Jeffry Yunus — Chairman, Perkumpulan Pecinta Pariwisata Indonesia (P3I)  ·  Previously hosted at House of Tugu Jakarta; followed me to Wisma Habibie Ainun. A testament to continued personal trust and relationship loyalty beyond venue affiliation.

  • Qantas Airways ·  Client relationship established at House of Tugu Jakarta; actively maintained contact and visited Wisma Habibie Ainun. Reflects the strength of personal brand — international corporate clients choosing to follow, not the property.

November 2024 — July 2025

House Of Tugu Jakarta

"Solo contributor role with undefined scope; contributed significantly before transitioning to a more structured environment"

Sales | Reservations | Guest Relations | Events Coordination

          Sales & Partnerships
 

  • Built B2B relations with DMCs, corporates, Government & travel agents.

  • Conducted offline & online sales calls and led house tours.

  • Responded to inquiries via online & offline (direct, email & phone).

  • Negotiated contracts & rates (2024–2025), Create proforma invoice, sent invoices ,follow-ups & filing.
    Events & Group Handling

  • Managed FIT, groups series & corporate dining events 

  • Created BEOs, coordinated setup, menus & payments.

  • Ensured seamless coordination with FO, kitchen, and accounting departments.
    Reservations & Guest Handling

  • Coordinated special arrangements (FOC rooms, influencers, VIP guests).
    Personal Hosting & house tours 

  • Shared historical stories to enrich guest experience.

  • Ensured guest service & follow-up for reviews.
    Reporting & Admin

  • Compiled daily sales, VIP & reservation reports.

  • Submitted necessary forms & tracked contracts and event docs.

Achievements

  • Hosted multiple profiles & government institutions.

  • Opened new B2B channels with top travel & corporate partners.

  • Delivered exceptional guest experiences aligned with Tugu’s heritage identity. Mentioned records based on online Google, Trip adviser Reviews. 

  • Closed high-value events 

January 2024 — March 2024

SGB. Corp Virtual Assistant Training

  • SMM

  • Lead Generation

  • Email Management

  •  Data Entry

October 2023 - November 2023

LyvingBloom Brand- Project |Brand Enhancement Specialist | SIALInterfood Jakarta 2023 Preparation (Hybrid)

  • Created an appealing and timeless logo for LyvingBloom.

  • Designed collateral materials, digital catalogs, and established a strong social media presence.

  • Successfully launched the brand at SIAL-Interfood Jakarta 2023, resulting in positive reviews and increased visibility.

July - September 2023

BALI INTERIORS

Sales & Business Development | Production Support · Bali, Indonesia

  • ​Closed Paloma Hardware deal, IDR 50M+.

March 2023 - June 2023

Sales Executive - Greens Bali Microgreens

  • Checking availability products at the supermarkets .

  • Daily repots, Weekly reports, Monthly reports.

  • Manage Orders from (15 Supermarkets).

  • Maintaining accurate records on the Sales.

  • Reviewing sales performance.

  • Negotiating contracts and packages.

May 2022 - Jan 2023

Bali Nomade - Personals Assistance 

  • As a personal assistant, I serve as the primary point of contact for callers and emails, effectively managing communication and relaying messages to ensure seamless coordination. I excel in organizing tasks and deadlines, supporting executives with various administrative responsibilities, including report preparation and database management. With proficiency in WIX, I create catalog products and website accounts, enhancing organizational efficiency and productivity. Explore my portfolio website Hevi Maria for a comprehensive overview of my skills and accomplishments.

May 2021 - April 2022

HAPPYHOME BALI - Founder

  • Create the packaging  Concept 

  • Making Herbal Drinks

  • Marketing

  • Content Creator

  • E-Comers (Instagram Ads, Facebook Ads)

  • Create PO

  • Process Delivery

  •  Create Invoice

  • Billing Process

May 2014 -  Feb 2020

PT. Kapal Bambu Indah / John Hardy - Salea Associate 

  • Led the sales team in reaching the company’s sales target and minimized loss. (YTD target no less than 248,000 USD).

  • Kept the company’s monthly store KPI with AVT no less than 2800 USD.

  • Provided value to customers and the level of service they desire, identified unmet customers’ needs.

  • Created and performed strategic ways to cater the unique needs of each customer and continuously modified it as apart of company's client engagement strategy, for instance, a thank you email, monthly and quarterly client touch base & a follow up call to cater clients’ needs.

  • Managed store operations to the most efficient and in line with procedures, includes technical skills and familiarity with operational policies and work procedure such as following through operational policies and work procedure daily and monthly check list.

  • Performed a great evidence of attendance, punctuality, self-grooming, teamwork as the employee of the company.

  • Merchandised items to convert window shoppers into prospects, drive branding and sales objectives and maximized profitability.

  • Prepared promotions and assisted gallery's manager in various events of promotion/marketing.

2013 — 2014

Stephane Sensey Gallery, Bali | Sales & Marketing Associate

  • Enthusiastically conversed with customers about purchase needs to determine buying preferences.

  • Maintained constant presence at sales floor to attend customer's needs.

  • Recommended appropriate items and art for customer according to their preferences.

  • Marketed company's products in suitable and related events and crowds.

2011 — 2012

Ipanema Boutique Residence, Bali |  Administration and Front Office

  • Assisted the front office team, reservation and operational team.

  • Inquired and attended customers' need.

  • Provided information regarding the store for customers.

  • Processed customers' orders, bookings and payments

Qualifications & Trainings 

  • Telephone operator & Receptions Course at Santika Premiere Hotel Beach Resort Bali 2011

  • Reservation Officer Course at Ipanema Boutique Residence Bali 2012

  • Front Desk Agent Course at Pinnacle Resort Koh Samui Thailand 2012

  • Mandarin Communication Course Level I & II (2018-2019)

  • Holistic Hypnosis (29 January -30 January 2022) Harris Hotel Bali

Computer Skill

Advanced in:

  • Microsoft Offices - Word, Excel, Outlook, PowerPoint, Publisher

  • Google Suites - Google Docs, Google Spreadsheet, Google Form, Gmail, Google Drive, Google Calendar

  • Retail software - POS System , CRS . CRM, Cisco

  • E-Commerce- Meta Business - Instagram ads, Facebook Ads,

  • Canva (Expert) (PPTX, Brochure, Invitations, Logo Design,GIF, Portfolio)

  • WIX (intermediate)

  • Trello | Tilda| Asana | Click Up | Time Doctor 

  • AI

Recognition / Award

  • Awarded by John Hardy company to perform sales on a private Sailing Event at Crystal Serenity Cruise Ship in 2016 for the excellent sales performance.

Administration & Front Office

  • Assisted the front office team, reservation and operational team.

  • Inquired and attended customers' need.

  • Provided information regarding the store for customers.

  • Processed customers' orders, bookings and payments

Education

  • Associate Degree Diploma in Hospitality Management 2010 — 2012 Sekolah Perhotelan Bali, Denpasar, Indonesia

  • SGB VA | 2024

Communications Skill

  • Bahasa Indonesia - Written (Advanced), Spoken (Native)

  • English - Written (Upper Intermediate), Spoken (Advanced)

  • Mandarin - Written & Spoken (Certificate - Beginner)

Interest

  • Arts

  • Outdoors

  • Photography

  • Traveling

  • Sports

  • Nature

  • Blogging (Culture, Travel, Education)

Kind Words from Kind Souls

I never expected guests to pause their journey just to write something like this.
These words belong to them — I'm only grateful to have been a small, quiet part of their experience.
Truly, every kind review is a reminder of why I love what I do.
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io.

Embracing Life's 

Sports keep me grounded — physically, mentally, and in the way they quietly teach you about discipline and showing up for others. Music takes me everywhere else. I listen across languages and genres, less to study it and more to feel it. Photography is how I slow down and pay attention — to people, places, the small things that usually go unnoticed. And travel is simply where all of this comes together. Every place I've been has left something in me. That's really the whole point.

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B

View Gallery

My 'View Gallery' features a wide mosaic of landscapes, cultures, and flowers. From the majestic beauty of the Bromo, Batur, and Ijen mountains to the tranquility of lotus flowers and fluttering butterflies. Dive into dazzling waters, walk along Amed Beach, and explore the colorful marketplaces of Jeema El Fna. Admire Chefchaouen's unique blue doors, listen to al-âla Andalusi music, and explore the breathtaking landscapes of Thailand, Morocco, Venice, and Vienna. Discover Taman Sari Yogyakarta's rich past, the mystical excitement of Barong masks, and the ancient treasures of Borobudur. Allow my photographs to transport you to mesmerizing places full of beauty and wonder.

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